Privacy Policy

Fit Booking Hub
Effective Date: 21 December 2024

Fit Booking Hub (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you access or use [website_url] and our booking services.

By using Fit Booking Hub, you agree to the practices described in this policy.

1. Information We Collect

a) Information You Provide

When you use our platform, we may collect:

Full name
Email address
Phone number
Booking details (session type, instructor, date, time)
Messages sent through contact or feedback forms
Optional fitness preferences or goals you choose to share

b) Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Pages viewed and actions taken on the site
Approximate location (derived from IP address)

This information is used for security, analytics, and service improvement.

2. Payments & Stripe Processing (Important)

All payments on Fit Booking Hub are processed securely by Stripe, our third-party payment processor.

Fit Booking Hub does not store or process full payment card details.
Payment information is collected and handled directly by Stripe in accordance with their security and compliance standards (including PCI-DSS).
Stripe may collect information such as your name, email, payment method, and transaction details.

Stripe’s use of your information is governed by Stripe’s Privacy Policy.

3. How We Use Your Information

We use your information to:

Process and manage bookings
Send booking confirmations, reminders, and service updates
Provide customer support
Process refunds and handle disputes
Prevent fraud and unauthorized transactions
Improve platform performance and user experience
Comply with legal and regulatory requirements

We do not use your data for automated decision-making that produces legal or significant effects.

4. Sharing of Information

We may share limited personal information with:

Instructors/Coaches (only details required to deliver booked sessions)
Payment processors (Stripe) for secure payment handling
Service providers (email/SMS notifications, analytics, hosting)
Legal authorities if required by law or to protect rights and safety

We do not sell or rent your personal information.

5. Cookies & Tracking Technologies

Fit Booking Hub uses cookies and similar technologies to:

Remember user preferences
Improve site functionality
Analyze traffic and usage

You can control or disable cookies through your browser settings. Disabling cookies may affect certain site features.

6. Data Retention

We retain personal data only as long as necessary to:

Fulfill bookings and services
Comply with Stripe, legal, and financial obligations
Resolve disputes and chargebacks
Enforce our policies

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information. However, no system can guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Request correction or deletion
Withdraw consent for marketing communications
Request a copy of your data

Requests can be made by contacting [support_email].

9. Children’s Privacy

Fit Booking Hub is not intended for individuals under the age of 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect data from children.

10. International Data Transfers

If you access Fit Booking Hub from outside [site_location], your data may be processed in countries where our service providers (including Stripe) operate, subject to applicable data-protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the platform constitutes acceptance of the updated policy.

12. Contact Information

Fit Booking Hub
Email: info@fitbookinghub.com
Website: fitbookinghub.com